Effective date: September 19, 2026

We want you to feel confident when shopping with local sellers through Bazaar Chalo. This Refund Policy explains when an order may qualify for a refund, replacement, or other resolution.

1. When You May Request a Refund

You may contact us about a refund when an order is missing, damaged, incorrect, materially different from its listing, or cancelled after payment. Perishable products should be reported as soon as possible after delivery.

2. How to Request a Refund

Contact us through the Contact page with your order number, a description of the issue, and photographs or other supporting details when relevant. We may contact the seller or delivery partner to review the request.

3. Review and Resolution

Each request is reviewed based on the order details, product type, seller information, delivery status, and applicable law. An approved resolution may be a full refund, partial refund, replacement, store credit, or another solution agreed with you.

4. Cancellations

You may request cancellation before the seller begins preparing your order. Cancellation after preparation or dispatch may not be eligible for a full refund. Any applicable cancellation charge will be shown or explained before the request is completed.

5. Refund Timing

Once approved, refunds are sent to the original payment method whenever possible. Your bank or payment provider may require additional time to make the amount available. Processing times can vary by provider.

6. Non-Refundable Situations

A refund may not be available when an issue results from an incorrect address, unavailable recipient, unsafe delivery instructions, misuse of a product, or a change of mind after a correctly fulfilled order, subject to your legal rights.

7. Seller Responsibility

Sellers are responsible for the quality, accuracy, packaging, and lawful sale of their products. Bazaar Chalo may support communication and resolution between customers and sellers, but the final outcome may depend on the product and seller involved.

8. Contact Us

For questions about a refund or an existing order, please contact us as soon as possible through our Contact page.